Frequently Asked Questions
We want you to experience our products first-hand which is why we regularly attend trade shows & exhibitions all across the country - click here to find out if we're coming to a city near you.Our showroom is also adjacent to Richmond International Airport so if you'd rather stop by and view our whole product range, please contact us and we'll arrange a time convenient for you.
We aim to dispatch all standard orders within 5 working days of receipt, subject to inventory availability at our warehouse facility in Sandston, VA.
Alternatively, we offer an Express Dispatch option, which includes fast processing and shipment of your order from our Virginia Warehouse. We will ship your order within 48 business hours of receipt. Read all you need to know about our Express Products range and what this means for you.
Orders received for non-standard or personalized items, or where inventory is not available, will be dispatched as quickly as possible. In those situations, our friendly customer service team will be on-hand to provide you with an estimated dispatch date.
Of course! We have a team of expert advisors who are on-hand and ready to help via our LiveChat system should you need any assistance. Alternatively, you can always refer back to one of our handy product guides for some guidance: