Customer Care FAQs

Shopping should be a breeze - so we do everything we can to make it just that! On the off-chance your question hasn't been answered, please don't hesitate to drop us a message.


What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Discover and JCB through our online shopping cart. Or if you prefer, we also accept purchase orders.

Can you apply tax exemptions?

Of course - if you have a document showing your tax-exemption status, just let us know when ordering and we'll do the rest.

Can I view the products before I purchase them?

We want you to experience our products first-hand which is why we regularly attend trade shows & exhibitions all across the country - click here to find out if we're coming to a city near you.

Alternatively, if you are located in the states of Connecticut, Delaware, Maryland, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina or Virginia, or you are located in the District of Columbia, one of our helpful sales representatives will be more than happy to stop by with a selection of products of your choice.

Our showroom is also adjacent to Richmond International Airport so if you'd rather stop by and view our whole product range, please contact us and we'll arrange a time convenient for you.

Do you offer discounts for large orders?

We understand the restraints of budgets which is why, depending on the size and nature of your order, we may be able to apply a discount to large orders. Please contact us for a quote.


How long does it take to despatch my order?

We will aim to despatch your order within 48 hours of receipt, subject to inventory availability at our warehouse facility in Sandston, VA.

Orders received for non-standard or personalized items, or where inventory is not available, will be despatched as quickly as possible. In those situations, our friendly customer service team will be on-hand to provide you with an estimated despatch date.

What are my delivery options?

We ship to anywhere in the contiguous United States. We offer standard delivery on all of our goods on an FOB Sandston basis and we are also able to offer additional delivery options, including expedited delivery. Please contact us for further details.

Can I give feedback on my purchase?

Definitely! We welcome all feedback with open arms and love hearing your success stories. Your satisfaction is our main priority so in the off-chance your delivery isn't quite what you expected, we'll do everything to make it right. Your sales representative will be with you every step of the way so if you have any questions or concerns, we'll always be ready to hear what's on your mind.


Can I customize my bin?

Absolutely! We've been personalizing our containers for nearly as long as we've been making them. You can change colors, apertures and signage and even add your organization's branding on most of our containers. Find some inspiration on our personalization page or if you already have an idea in mind, drop us an email and we will whip you up a free CAD illustration of your desired design.

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