F.A.Q

Shopping Online with Glasdon - Frequently Asked Questions

Providing excellent customer service is as important to us as the quality of the products we design.

So if you need an official quote or a chat through your requirements with one of our specialists, there's so much more you can complete online with Glasdon.

Take a look at these frequently asked questions and find out more about our range of online customer services and the different ways you can make a purchase.

Image of keyboard and shopping cart for online shopping FAQs - Glasdon

1. Can I Buy Glasdon Products Online?

Yes. We offer a wide range of products for businesses across all industries that are available to buy directly through our website.

Once you have selected your products and added the items to your basket, you will proceed to our secure checkout area where you will be presented with different options to complete your purchase online (please read on for more details).


2. Can I Get a Quote for a Glasdon Product?

Yes. We offer a number of ways for you to receive an official quote through our website.

  • Quick Quote

Now you can receive an official quote direct to your inbox within minutes of your quote request.

Glasdon Quick Quote Button

Simply select the ‘Quick Quote’ button on your chosen product. Add as many different items to your quote as you need. Complete your details at the Quote Basket and verify your quote. You will receive an official Glasdon quote to the email address you have supplied.


  • Request a Quote

Where a product is not available to buy online, we always provide the option for you to request an official quote instead. From here you can provide more information about your requirements and a member of our customer service team will get back to you directly.


  • Email Quote

If your requirements are a little more complex or of a bespoke nature you can email us directly for a quote on inquiries@glasdon.com. A member of our customer service team will get back to you directly.

And if you are happy with your quote and wish to proceed with the purchase you can complete your order online too.


3. Can I Chat to a Glasdon Specialist Online?

Glasdon Live Chat Facility - speak to an expert

Yes. We offer a Live Chat facility on our website, so you can chat to a Glasdon expert online. Our Live Chat facility pops up ready for you to ask a question or request advice at any time during your visit.

If you visit our website out of office hours you can also leave a message through the live chat facility and a member of our customer service team will contact you soon.


4. Can I Pay for My Glasdon Order Online with a Credit Card?

Yes. Once you have selected your products and added the items to your basket, you will proceed to our secure checkout area.

From here you can complete your purchase by credit card. We accept any of the following cards:

  • Mastercard - Debit, Credit or Purchasing
  • American Express
  • Visa - Debit, Credit or Purchasing
  • Discover/Novus
  • JCB

5. Can I Pay by Purchase Order?

Yes. Once you have selected your products and added the items to your basket, you will proceed to our secure checkout area. From here you can select to pay by purchase order.

Subject to approval this may provide you with 30 day credit terms.


6. How much will it cost to ship my Glasdon Order?

Shipping costs for products bought directly through our website are calculated at checkout. Simply enter your ZIP code and your shipping charge will be displayed.

Express Products

We also have a range of Express Products, which are supplied with fast shipment and delivery costs included in the price*. These products are typically shipped within 48 hours of us receiving an order (terms and conditions may apply). View our Express Products FAQ for all you need to know.

We provide the option for you to request an official quote when a product is not available to buy online. From here, a member of our customer service team will get back to you directly including a shipping quote.

For information regarding product warranties and conditions of sale please refer to our
General Terms and Conditions of Sale.

Wednesday, August 5, 2020

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