Frequently Asked Questions

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Our working hours are between 8.30am to 5pm EST, Monday to Friday.

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ORDERING

Yes, we offer a wide range of products for businesses across all industries that are available to buy directly through our website. Simply add your chosen items to your basket and proceed to our secure checkout area, where you will be presented with different options to complete your purchase online. Find out more about shopping online with Glasdon.
We accept Visa, Mastercard, American Express, Discover/Novus and JCB through our online shopping cart. Or if you prefer, we also accept purchase orders.
Of course - if you have a document showing your tax-exemption status, just let us know when ordering and we'll do the rest.

We want you to experience our products first-hand which is why we regularly attend trade shows & exhibitions all across the country - click here to find out if we're coming to a city near you.

Our showroom is also adjacent to Richmond International Airport so if you'd rather stop by and view our whole product range, please contact us and we'll arrange a time convenient for you.
We understand the restraints of budgets which is why, depending on the size and nature of your order, we may be able to apply a discount to large orders. Please contact us for a quote.

SHIPPING

We offer freight shipping on many of our products. Products shipped by freight are delivered on a pallet. If you cannot accept your delivery on a pallet, please contact us. For more details please check out our Freight Shipping Policy.

We also provide expedited Dispatch via our Express service on a selection of our products. With Express service we aim to dispatch all express products within 2 business days. Please refer to our Express Products page for full terms and conditions.
We ship our products to anywhere in the contiguous United States, however, shipments to Alaska, Hawaii, Puerto Rico, as well as those to Residential addresses and New York City require a quote for delivery, please contact us.

We aim to dispatch all standard orders within 10 working days of receipt, subject to inventory availability at our warehouse facility in Sandston, VA.

Alternatively, we offer an Express Dispatch option, which includes fast processing and shipment of your order from our Virginia Warehouse. We will ship your order within 48 business hours of receipt. Read all you need to know about our Express Products range and what this means for you.

Orders received for non-standard or personalized items, or where inventory is not available, will be dispatched as quickly as possible. In those situations, our friendly customer service team will be on-hand to provide you with an estimated dispatch date.

Definitely! We welcome all feedback with open arms and love hearing your success stories. Your satisfaction is our main priority so in the off-chance your delivery isn't quite what you expected, we'll do everything to make it right. Your sales representative will be with you every step of the way so if you have any questions or concerns, we'll always be ready to hear what's on your mind.

PRODUCTS

Absolutely! We've been personalizing our containers for nearly as long as we've been making them. You can change colors, apertures and signage and even add your organization's branding on most of our trash cans and recycling containers. Find some inspiration on our personalization page or if you already have an idea in mind, drop us an email and we will whip you up a free CAD illustration of your desired design.
The fixing option you will need is completely dependent on the container in question, the planned location of your bin and whether it’s a permanent or temporary siting. The good news is, we offer fixings to suit every location and setting, so we’re sure we will have the right option for you. Read our Guide to Fixings for Trash and Recycling Cans or contact one of our advisors for some expert advice.
We’re committed to ensuring excellent product quality, which is why we follow rigorous testing and quality control procedures. The tests we perform include everything from UV and salt spray testing to vandalism and abuse testing. Find out more about our product testing process.
We utilise recycled and recyclable materials in our product range wherever possible. The recycled content varies from product-to-product dependant on material type and colour choice. Please contact us to find out more about the recycled content in your chosen item.
Yes! All Glasdon products can be fully recycled once they reach the end of their long life. Just remember to remove any decals or stickers first!

Of course! We have a team of expert advisors who are on-hand and ready to help via our LiveChat system should you need any assistance. Alternatively, you can always refer back to one of our handy product guides for some guidance:

We would always recommend storing a USCG approve flotation device in a secure housing such as a life ring cabinet, not just to prevent unauthorized removal, but to protect it from adverse weather, UV degradation, and vandalism. Find out more about how life ring cabinets protect ring buoys.
NRPA Corporate Member The Green Web Foundation